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Opportunity: Quality and User Support Analyst (Programmer/Analyst 2) (#1304134) @ University of California -- Santa Cruz, CA (US)
Submitted by Branwyn Wagman; posted on Wednesday, February 27, 2013
The Center for Biomolecular Science & Engineering (CBSE, at UC Santa Cruz seeks an articulate, detail-oriented problem solver with broad knowledge in biology, gene sequence organization, and gene expression and regulation in eukaryotes for the position of Quality and User Support Analyst on the UCSC Genome Browser team. Preferred qualifications include customer service acumen, experience with scripting and programming in a UNIX environment, and experience working with large data sets, using MySQL, and training technical staff.

Overview of the Organization:
The CBSE conducts research in diverse projects at the cutting edge of biomedical research, focusing on high-throughput analysis of the human genome. The UCSC Center for Genomic Sciences, part of the CBSE, is a talented cross-disciplinary team that builds databases and develops software for the widely used UCSC Genome Browser (, a tool that facilitates genome analysis and comparison within and across multiple species. The browser provides views of assembled genome sequences that are integrated with details of evolutionary conservation, synteny, genetic map markers, known and predicted genes, SNPs, transcript structure, alternative splicing, and a host of other critical data. It also links to several highly complex sets of data, including those from the Encyclopedia of DNA Elements (ENCODE) project, the 1000 Genomes project, and the UCSC Cancer Genomics Browser. The browser software and data are made available via web servers to thousands of scientists and biomedical researchers worldwide, providing a resource vital to research on the UCSC campus and the larger international scientific community. Particular emphasis is placed on the quality of the data and software on the Genome Browser website and its relevance to the needs of the scientists who use it.

Under supervision of the Quality Assurance (QA) Manager, the Quality and User Support Analyst participates significantly in all aspects of UCSC Genome Browser quality assurance and technical support of our user community. This individual works as part of a QA team that interacts closely with software developers and with genomics researchers throughout the world. This position engages in varied, fast-paced work that requires great attention to detail, a broad understanding of the entire UCSC Genome Browser, and diplomacy in interacting with the public through the user support mail lists. The position supports users, reviews genomic data for quality, tests the browser software, reports problems and suggests improvements, and enhances, maintains, and develops QA processes and personnel training.

Qualifications include a Bachelor's degree in a biological science or an equivalent combination of education and experience; broad knowledge of biology, gene sequence organization, and gene expression and regulation in eukaryotes; demonstrated ability to write clear, concise, accurate descriptions of technical and scientific concepts in English; ability to communicate effectively and diplomatically with a wide range of people and to work harmoniously in a fast-paced team environment; demonstrated ability to manage and follow through on detailed tasks in a productive and efficient manner; ability to tackle large problems in a systematic manner with an eye to how things interact, and to isolate problems by controlling conditions; ability to grasp new concepts quickly, integrate them into projects appropriately, and to rapidly determine the required action in a new situation; experience in working in a UNIX environment.

Full-time career position

University of California, Santa Cruz

Starting salary range: $47,000-$60,000/annually, commensurate with qualifications and experience

For more information and to apply for job #1304134, visit [link]

Initial application review is 3/10/2013

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