DESCRIPTION

RESPONSIBILITIES

• The selected individual will work from our headquarters in Menlo Park, CA and occasionally travel to customer sites.
• Resolve incoming customer inquiries related to technical and scientific issues. Inquiries will be received via phone, email, and our Web portal.
• As one of the Bioinformatics Specialist you will be responsible for supporting customer installations and compute configuration for our open source SMRT™ Analysis software suite.
• Establish and maintain lines of communication with field personnel (Field Application Scientists, Field Service Engineers, Sales), as well as internal personnel (Applications Lab, R&D, Product Marketing).
• Contribute to the on-going development of a web-based Solutions Knowledge Base to enable customer self-service.
• Analyze customer cases and deliver feedback to Product Managers and Tech Writers for future product improvements.

REQUIREMENTS

• M.S./Ph.D. in Bioinformatics, Molecular Biology, or Computer Science or 3+ years of related experience preferred.
• General
  
  • Must have a "can do" attitude and be flexible in a fast-paced start up like environment.
  • Self-starter who is able to work independently, collaboratively and with minimal supervision.
  • Must have strong written, verbal, and telephone communication skills.
  • Ability to balance several projects and customers concurrently.
  • Customer-focused individual with the empathy and skills to understand and address customer concerns.
  • Must be an intelligent individual with an excellent work ethic, exceptional judgment, and unquestionable integrity.
  • Able and willing to travel as necessary.
• Bioinformatics
  
  • Strong Linux/Unix operation and administration.
  • Knowledge of and hands-on experience with installation, configuration, and use of open-source software.
  • Familiarity with and experience of current bioinformatics tools, algorithms, and software packages in the areas of NGS, genomics, sequence alignment, genome assembly, genome visualization, structural variation discovery, and epigenetics.
  • Knowledge of and hands-on experience with common data types and file formats used in bioinformatics, and familiarity with public data repositories.
  • Experience with software and network troubleshooting.
  • Experience with distributed computing environments.
  • Proficiency with a scripting language such as Perl or Python is required.
  • Proficiency with a statistical package such as R.
  • Cloud computing experience is desired.

PREFERENCES

LOCALE

HOW TO APPLY