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    Opportunity: Technical Support Scientist, Bioinformatics @ Pacific Biosciences -- Menlo Park, CA (US)
    Submitted by Pacific Biosciences; posted on Wednesday, March 26, 2014


    PacBio is revolutionizing DNA sequencing, and is seeking a talented individual for an exceptional career opportunity in our Technical Support group. Our ideal candidate is a well-rounded top performer who can be a key contributor in a high-energy growth environment. We will give special consideration to candidates with Linux or sysadmin experience.

    PacBio has introduced a platform for single molecule, real-time detection of biological events designed to transform the future of medicine, basic science, agriculture and bio-fuels. Our mission is to transform the way humankind acquires, processes, and interprets data from living systems through innovative tools for biological research.


    • The selected individual will work from our headquarters in Menlo Park, CA and occasionally travel to customer sites.
    • Resolve incoming customer inquiries related to technical and scientific issues. Inquiries will be received via phone, email, and our Web portal.
    • As one of the Bioinformatics Specialist you will be responsible for supporting customer installations and compute configuration for our open source SMRT™ Analysis software suite.
    • Establish and maintain lines of communication with field personnel (Field Application Scientists, Field Service Engineers, Sales), as well as internal personnel (Applications Lab, R&D, Product Marketing).
    • Contribute to the on-going development of a web-based Solutions Knowledge Base to enable customer self-service.
    • Analyze customer cases and deliver feedback to Product Managers and Tech Writers for future product improvements.


    • M.S./Ph.D. in Bioinformatics, Molecular Biology, or Computer Science or 3+ years of related experience preferred.
    • General
      • Must have a "can do" attitude and be flexible in a fast-paced start up like environment.
      • Self-starter who is able to work independently, collaboratively and with minimal supervision.
      • Must have strong written, verbal, and telephone communication skills.
      • Ability to balance several projects and customers concurrently.
      • Customer-focused individual with the empathy and skills to understand and address customer concerns.
      • Must be an intelligent individual with an excellent work ethic, exceptional judgment, and unquestionable integrity.
      • Able and willing to travel as necessary.
    • Bioinformatics
      • Strong Linux/Unix operation and administration.
      • Knowledge of and hands-on experience with installation, configuration, and use of open-source software.
      • Familiarity with and experience of current bioinformatics tools, algorithms, and software packages in the areas of NGS, genomics, sequence alignment, genome assembly, genome visualization, structural variation discovery, and epigenetics.
      • Knowledge of and hands-on experience with common data types and file formats used in bioinformatics, and familiarity with public data repositories.
      • Experience with software and network troubleshooting.
      • Experience with distributed computing environments.
      • Proficiency with a scripting language such as Perl or Python is required.
      • Proficiency with a statistical package such as R.
      • Cloud computing experience is desired.


    Preference will be shown to candidates who can demonstrate good understanding of molecular genetics and next-generation sequencing analysis.


    Menlo Park, CA


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