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Opportunity: NCS - User Support Analyst (#1002) @ Social & Scientific Systems, Inc.--Rockville, MD (US)
Submitted by Molly Assion; posted on Wednesday, June 06, 2012
Social & Scientific Systems, Inc. is looking for a User Support Analyst to support the Information Management System (IMS) contract. This is a large 5-years Federal project supporting the National Children's Study (NCS). The User Support Analyst will be responsible for providing expertise for a large information management system and associated applications.

The ideal candidate must have solid knowledge of and experience with supporting software applications for a geographically dispersed client base. Previous survey data collection system experience is desirable but not required.

Duties and responsibilities include:
* Performs user support, troubleshooting and issue resolution for client reported questions related to off-the shelf and customer application packages
* Provides one-on-one training and troubleshooting as needed
* Assists in the development of reports to track user support activities and progress
* Assists in the development of software user guides, quick reference guides and related system documentation from a variety of medium including draft technical documents, software products, technical charts, and diagrams prepared by project staff
* Assists in the development of training materials and helping users become familiar with new software

* Bachelor's degree and 2 years of related experience
* Experience with Microsoft Office Suite (PowerPoint, Word, and Excel)
* Excellent written and verbal communication skills
* Ability to manage multiple assignments and meet deadlines
* Resourceful, self-motivated, and able to work collaboratively
* Familiarity with help desk applications and ticket workflow processes

SSS offers an excellent total compensation package, including medical, life, and disability insurance, annual leave, stock ownership, 401(k) plan, education assistance, casual work environment, commuter benefits, flexible hours, and more.

This position is based in our Rockville, MD office.

Review full requirements/description and apply online at - see Req. #1002.


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