BACKGROUND

RESPONSIBILITIES

• Developing and executing the operational strategy, objectives and metrics and delivery plans for supporting users, knowledge sharing and continuous improvement.
• Developing and managing a high performance team (around 5 people)
• Sharing knowledge within Genomics England about customer needs and experiences and contributing to the development of the Research Environment.
• Collaborating internally, particularly with others in the Chief Scientist's team, our Commercial team, Bioinformatics team and software and infrastructure engineers, to develop and deploy suitable solutions for customers.
• Understanding the needs of customers (academic, NHS and industry); working with customers to ensure that their scientific projects are successful and that they gain value from their interactions with our Research Environment.
• Understanding our research environment and being both a super user and advocate internally and externally.
• Providing high calibre troubleshooting of problems for customers, appraise customers and Genomics England options and execute solutions, co-ordinating with internal teams when necessary.
• Carrying out complex custom analyses
• Keeping track of customer relationships and being the internal authority on specific customer issues, needs, and future plans.
• Being the key point of contact with customers collecting and updating requirements, communicating progress and feedback
• Working from time to time on the NHS Clinical Interpretation pipeline (creating a seamless bioinformatics team who understand the NHS and research pipelines).

REQUIREMENTS

• A background in a strongly quantitative discipline such as Mathematics, Physics, or Computer Science with at least 3 years of postdoctoral work in fields related to statistical genetics or genomics, or a demonstrable equivalent background
• Strong evidence of experience in genomics research and data analysis using large genomic datasets of next generation sequencing data alongside clinical data in a field relevant to Genomics England.
• Team leadership expertise, with a focus on developing self-driven individuals
• Excellent communication skills, both written and verbal and excellent facilitation, influencing and presentation skills.
• Proven ability to communicate with key customer and internal stakeholders from diverse backgrounds (e.g. management, IT, R and D, biology, bioinformatics)
• Strong customer-service orientation and proven experience in partnership working with customers, preferably in the scientific/pharma industry.
• Excellent team working skills and comfortable working as part of matrix teams and as part of external teams to ensure delivery.
• Willingness to travel occasionally (<15%) to meet customers or to attend events to gain market insight.
• Experience with cloud-scale data processing and high-performance computing.
• Demonstrated knowledge and competence in relevant programming languages and applications (e.g. R, Python, Scala) and experience of using a suite of bioinformatics tools to problem solve and answer research questions.
• Ability to work independently with a high degree of motivation and focus, and to complete tasks according to company priorities with minimal supervision.
• Adaptable to an ever-evolving working environment
• Experience of technical writing.
• Experience using of databases, including both SQL and NoSQL solutions
• Strong publication record in a relevant field, and a proven ability to stay abreast of developments in that field.
• Previous experience of delivering training resources and events.
• Proven understanding of clinical and phenotypic data management and the sensitivities surrounding patient cohort data.

COMPENSATION

HOW TO APPLY