BACKGROUND

RESPONSIBILITIES

• Monitoring delivery, operational trouble shooting and implementing sustainable continuous improvements that drive successful KPI delivery
• Contributing to the development and execution of the operational pipeline line strategy, roadmap and operational objectives, KPIs and resource and budget plans
• Leading a team to ensure the day to day running of the operations pipeline
• Ensuring that the reporting of the bioinformatics pipeline status is up to date and dashboards are updated. Producing weekly report on KPIs for the ISO 15189 standard
• Representing Bioinformatics operations at key quality and team reviews
• Interfacing with operations teams within other functions across Genomics England to ensure the smooth running of the pipeline
• Working to continuously improve the operations process and to promote a quality culture
• Ensuring Service desk tickets are responded to by the team in a timely manner
• Maintaining service desk ticket backlog

REQUIREMENTS

• Essential to have knowledge of working within an ISO accredited lab (preferably ISO 15189 or ISO17025).
• Strong record of leadership and multiple stakeholder groups while under tight timelines
• Solid expertise of using Continuous Improvement methods in an operational setting to achieve operational objectives
• Proven expertise in using performance metrics to drive results
• Experience of trouble shooting and operational problem resolution (eg root cause analysis)
• Exposure to Lean processing is desirable.
• Desirable to have knowledge of JIRA and Confluence.
• Experience responding to service desk enquires and external customer enquires desirable.
• Experience running operations in a large company or laboratory
• Data management, operational and scientific problem-solving skills
• Report writing, analytical and reporting skills
• Must have demonstrated excellent ability to interface with customers and internal teams.
• Be able to work cross-functionally through many teams to execute goals and set and meet milestones.
• Proven team management and people development expertise
• Basic understanding of genetics, sequencing and bioinformatics is desirable.
• Strong organisational, time management and planning skills
• Self-motivated, with excellent ability to work on own initiative
• Excellent team-working skills with willingness and ability to engage with others at all levels of the organisation
• Ability to analyse information and present it in a clear, concise way to clinical, scientific, and corporate audiences
• Ability to work under pressure without compromising the quality of work
• Excellent written and interpersonal skills

COMPENSATION

HOW TO APPLY