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Resources: CloudLIMS' new client portal enhances customer service capabilities of biobanks and testing laboratories
Submitted by Smith; posted on Tuesday, May 29, 2018
CloudLIMS, a leading laboratory data management informatics provider, announces the release of a web-based client portal for its Laboratory Information Management System (LIMS), CloudLIMS. The client portal is designed for biorepositories and testing laboratories – such as clinical, cannabis, and environmental- facilitating quick and easy online access to sample purchase, sample storage, testing services, etc. Additionally, it provides self-service facility to customers enabling seamless access to sample data, test results, test reports, and invoices. The testing laboratories and biorepositories can configure the client portal to grant controlled access to their customers.
With laboratories striving to enrich customer satisfaction and reduce operational costs, the client portal enables the staff to concentrate on laboratory tasks rather than on responding to routine customer service requests. With CloudLIMS' client portal, the customers are able to access requisite information in real-time. They can place service requests, check their status, view test results, and download invoices instantly. Biorepositories and testing laboratories can add unlimited numbers of client portal users, each having unique login credentials. The client portal keeps a track on all transactions between the laboratory and their customers. All the communication and data sharing is encrypted, and therefore, secure. Key benefits of the client portal include:
- Place purchase order for samples, storage, and tests
- View the status of samples sent for testing in real-time
- View and download sample test results
- Download invoices
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