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DESCRIPTION

This is a great opportunity to join an organisation where brilliant science remains at the core of everything we do and we are leveraging products, services and technology to translate that science into the real world to create better outcomes for our patients, participants, researchers, and communities. We're agile, fast-moving, and innovative, and we're evolving a team that reflects the rich diversity of the communities we serve. If you can bring us the inquisitive nature and excellent people skills we need, we can offer you the chance to learn new skills and build a career within an organisation that's merging science and digital to make a difference. You'll sit at the crossroads between science, technology, and user experience. We have lots of ongoing projects currently at different stages, from discovery to alpha, beta and live.

We're currently working on the design, build and implementation of practical and robust service models for our world-leading genomics products and platforms.

The Research Engagement Manager will lead a critical component of these service models – the onboarding and stewardship of new users (academic and industry researchers). You will ensure our customers have an excellent initial experience of interacting with us and working on internal platforms. It will be essential that the customer onboarding process is planned, developed, and managed by people who understand our customer needs, as well as have a functional understanding of how our tools, products, and platforms work, and how they enable researchers to conduct analyses. The learnings we generate here will be used across the business.

RESPONSIBILITIES

Responsibilities Would Include:

Ensuring that we understand the scientific and analytics needs of retrospective and prospective platform users
Ensuring users are given access to the most appropriate products within the platform ecosystem
Working with prospective platform users to shape / scope their analytics approach in the most appropriate platforms
Developing and delivering a best-in-class onboarding process and experience for our users
Being a companion to new users, helping them to navigate, learn and use appropriate products throughout their 'user journey'
Troubleshooting, and addressing any platform related issues that appear during user onboarding or platform use

Other Accountabilities Involve:

Develop, socialise, and implement a best-in-class user onboarding system and processes, refining and improving upon existing processes where necessary
Deliver an exceptional onboarding experience for users
Take the lead on a user-centred, data-driven approach to continuous improvement of user onboarding
Represent user onboarding to Service leaders and other stakeholders, using data from user engagement and interaction
Liaise with Service Owners, Product Managers, Bioinformatics Research Services and Research Management to align on onboarding approach for each user
Engage with new users to understand the analytics requirements to carry out their research
Translate complex aims and diverse user needs into project specific platform access plans
Work closely with users to demo the appropriate products, and support comprehensive platform specific user training
Follow-up with users to collect feedback on their onboarding and platform use experience
Safeguard data access governance checks and processes

REQUIREMENTS

Skills Required Include:

Experience working as a bioinformatician, preferably in genomics or related field
Ability to build strong relationships with a range of stakeholders including bioinformaticians
Ability to simplify highly technical subject matter, and to communicate clearly and succinctly
Academic background in molecular biology or bioinformatics
Understanding of research data access governance/data privacy regulations and protocols
Understanding of drug discovery, how genomic analysis can play a role in this and the technical characteristics of genomic research

COMPENSATION

There are some great benefits on offer with this role including the opportunity to work with one of the most ground-breaking genomics organisations in the country. There is a substantial pension scheme, competitive salary and generous holiday allowance.

HOW TO APPLY

Please do not hesitate to contact Harvey Uppal at huppal[at]pararecruit.com or call (+44) 121 616 3407 to discuss this opportunity further.

Keywords: Bioinformatics, Genomics, Research, Engagement, Manager, Customer, Client, NGS, Commercial, Stakeholder, Analysis, Data, Platforms, Academic, Industry, Pharma, Biotech, London

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