PRODUCT SERVICES JOB DESCRIPTION
Customer Support Specialist
Cambridge, MA office / LION bioscience, Inc.

Primary Function:
Position is responsible for the first line quality, timeliness, and commitment in customer support for all LION products.

Principal Duties and Responsibilities
· Installation and maintenance of LION software products at customer sites.
· Creation, implementation and documentation of installation procedures.
· Installation of test versions in-house.
· Trouble-shooting of installation procedures
· Setup and maintenance of support compute infrastructure.
· Creation, monitoring and maintenance of customer remote access setups.
· Updating of contract customer software products.
· Administrator overviews of software.
· Influences development of customer training materials.

MINIMUM REQUIREMENTS

· Sound knowledge of UNIX, Linux and Windows NT.
· At least 2 years in IT preferably to the pharmaceutical or biotechnology industries.
· Excellent written and verbal communication skills.
· Dynamic, hard working and action orientated.
· Demonstrated ability to operate singly and as part of a team.
· Ability to interface credibly within customer organizations.

PREFERENCES

· BS in Computer Science.
· Practical experience with Oracle, MySQL, Perl, Java, C++.
· Object-oriented development experience.
· Knowledge of the pharmaceutical and life science arenas.
· Familiarity with the biotechnology industry.
· Previous experience in technical support environment.

Contact: http://bioinformatics.org/developer/?form_dev=6820