BACKGROUND

RESPONSIBILITIES

• Answer both scientific and technical questions regarding CGI-provided data for customer, primarily by phone and email. Address questions related to data, scientific attributes, formats, and semantics as they apply to the customer's specific scientific goals.
• Post-sales customer training via web conferencing.
• Interact with and support CGI partners, such as those developing software for use with the Complete Genomics data.
• Advise customers and strategic partners on the use of various software tools, workflows, and QC criteria for utilizing Complete Genomics data for various scientific purposes.
• Assist in authoring documentation, training and support materials.
• Populate knowledgebase with technical knowledge and solutions as they are acquired.
• Provide scientific and technical input into product specifications, design, and testing of tools and features.
• Keep abreast of community technical and scientific knowledge related to human genome sequence data.
• Document detailed customer feedback for incorporation into product plans.

REQUIREMENTS

• M.S or Ph.D. (or clearly demonstrated equivalent work experience) in Bioinformatics, Genomics or Genetics required with 3+ years of experience in large-scale sequencing strongly preferred.
• Hands-on skills with Linux/Unix, scripting languages and experience with handling very large data sets is required, including a solid understanding of statistical methods as they apply to genomic and genome-wide genetic data. Strong familiarity with public sequence databases and with standard sequence analysis tools and methods is also required.
• A strong working knowledge of current results and trends in genomics and human genome sequencing is preferred. Should be current and well-informed on the relevant scientific literature.
• Ideally, should have a good understanding of current methods and results for analyzing sequence and structural variation in both human genetics and in cancer genome biology.
• Ideally, should have a good general knowledge of available next-gen sequencing technologies.
• Experience working in multidisciplinary environments and in particular with inside and outside groups on challenging scientific projects is preferred.
• Fluent in spoken and written English. Excellent customer communication and interaction skills including the ability to empathize, to communicate clearly and to respond to queries in a timely fashion.
• Able to work independently and collaboratively, as well as able to manage time and prioritize to execute well on multiple ongoing projects.

LOCALE

HOW TO APPLY