RESPONSIBILITIES

• Working within the Research and Development Information Solutions (R&D IS) team as an interface with both Scientists working in the R&D Global Bioinformatics and Genomics group and Global Infrastructure Services (GIS) in Information Solutions to provide application support on the High Performance Computing Cluster (HPCC) in the Discovery function in Cambridge, MA.

• Implementing, testing and managing applications used by Scientists working in the R&D Global Bioinformatics and Genomics group. This group uses both commercial and proprietary scientific computing applications running on LINUX, Mac OS X, Solaris, and Windows
• Resource will be responsible for providing application support, including building applications from source, managing the deployment and scheduling of software applications on the HPCC, migrating and configuring applications and ensuring inter-operability between applications.
• Providing effective communication between GIS (who provide LINUX, UNIX, Windows, and Oracle support), the R&D IS team, and the business users
• Development and maintenance of standardized data management (loading, updates, maintenance) and support procedures for specific applications, for example, Biowisdom SRS
• Providing training to users on specialized applications as needed
• Participating in the development and approval of standardized documentation for these processes, following documentation standards
• Maintaining a high level of client satisfaction while meeting Service Level Agreement (SLA) guidelines
• Resolving or escalating/monitoring Client Support Incidents and effectively communicating status, solutions and/or workarounds to clients
• Properly documenting actions taken on all work for Client Support Incidents
• Other specific projects to be defined by R&D IS management as needed

REQUIREMENTS

• Experience with Windows and Linux/UNIX operating systems are essential (Mac OS X and Solaris will be an asset), and experience with distributed computing is required.
• Proficiency with RDBMS-based (MySQL, Postgresql, Oracle) applications and database concepts
• Proficiency with UNIX text processing tools and shell scripting
• Proficiency with a major programming language (e.g. C/C+); scripting languages (e.g. Perl, Python)
• Understanding of web server, networking and network protocols
• Solid understanding of the software development cycle, including testing methodologies and change management control, and experience out-sourcing and managing software development
• Demonstrated previous experience supporting bioinformatics tools and applications. Examples may include molecular modeling applications, sequence analysis packages, genomic data analysis tools and data integration applications
• Able to use Microsoft Office tools

• Resourceful problem solver with excellent interpersonal and communication skills, including the ability to express technical ideas clearly
• Able to work effectively within a team environment
• Good written and verbal communication skills required to deliver high quality Client Support and reliable follow-up to clients
• Demonstrated ability to promptly handle problems, providing status updates, and documenting the problem and resolution
• Present technical & functional ideas clearly while checking for client understanding
• Experience in developing technical documentation
• Experience with software testing, including development of test plans and detailed test scripts based on requirements and design documentation

• Minimum: A Bachelor's degree in Computer Science, Engineering or equivalent
• 2-4 years of directly relevant work experience
• Preferred: Advanced degree in Computer Science, Engineering or Biology

TERMS

LOCALE

COMPENSATION

HOW TO APPLY