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Provide first line of contact/support via telephone and e-mail from users requesting assistance with proprietary applications/tools.
Duties and Responsibilities
- Provides phone and email support to users for customized applications.
- Serves as the initial point of contact for troubleshooting and answering questions related to proprietary applications.
- Performs immediate analysis of customer problems and directs the implementation of corrective action.
- Records all incidents in a ticket tracking system.
- Escalates ticket to appropriate personnel for customer problems that cannot be resolved quickly on the telephone.
- Assist users in creating/modifying data search queries.
- Must have 2+ years IT experience specifically in Windows NT/2000, software troubleshooting and support experience.
- Specialized experience includes: knowledge of PC operating systems (e.g., Windows), Microsoft Office Suite, and standard business software applications.
- Exposure to web applications development using Java is a plus.
- Demonstrated ability to communicate orally and in writing and a positive customer service attitude.
- B.S in Biology
- Exposure to Computational Biology or Bioinformatics
- Knowledge/exposure to laboratory equipment and experiments helpful.
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Discussion forums: Opportunity: BIOINFORMATICS Applications Support Specialist
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applications of bioinformatics
Submitted by
Nobody
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posted on
Thursday, August 28, 2003
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applications should be in doc or pdf format
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